Do you work with a specific platform?
We do not push a particular platform. We deliver to the approved project specification, and our engineers have installed and commissioned Johnson Controls, Honeywell and Siemens systems as well as Niagara-based systems. Where the specification is open, we recommend the platform that suits the building size and budget.
What do you need from us to prepare a quotation?
The points schedule if it is ready, or the mechanical, electrical and control drawings, together with the controls section of the specification. If there is no points schedule, we take off the points from the drawings and send it to you for review before pricing.
What exactly does the quotation include?
We define the scope item by item, because this is where quotations differ most: controllers and panels, field devices (sensors, valves and actuators), cabling and containment, programming and graphics, testing, commissioning and training. The quotation can be limited to controllers and programming when the contractor supplies the field devices and installs the cabling. Prices are in Saudi riyals, 15% VAT is shown separately, and quotations are valid for 15 days.
When can testing and commissioning start?
We prepare the programming and graphics during installation. Testing and commissioning need the mechanical equipment installed and on permanent power, and the cabling complete and tested. We give the contractor a readiness checklist early, so commissioning is not delayed at the end of the project.
What do we receive at handover?
As-built drawings, the final points list, signed point-to-point test sheets, backups of the station and controller programs, licence details, administrator accounts, and the O&M manual, plus training for the operations team.
Our system was installed by a previous contractor and we have no passwords or backup. Can you take it over?
In most cases, yes. We start with an inspection visit to establish what can be recovered through the manufacturer or the licence holder, and what needs reprogramming. You then receive a written report on the system condition, with the proposed works and their cost, before any work begins.
Can you integrate equipment from different manufacturers, such as UPS, CRAC units and meters?
Yes, if the device supports BACnet or Modbus, or provides dry contacts. Some devices need a communication card ordered separately from the manufacturer, so it is worth confirming this before procurement. Send us the model with its register map or BACnet PICS, and we will confirm the available points before installation.
How do we find out about alarms outside working hours?
The alarm goes to the on-call person for the shift by phone call, SMS, WhatsApp or email, and escalates to the next person if it is not acknowledged. For critical signals, a hard-wired autodialer can be added that keeps working if the network or the main station is down, as long as the controller is running.
Do you provide maintenance after the warranty period?
Yes, through annual contracts covering scheduled visits, review of alarms and offline points, updated backups, sensor reading checks, and remote support when needed. We also maintain systems we did not install.
Is remote access safe on our corporate network?
We recommend separating the BMS network from the corporate network, never exposing the station directly to the internet, and allowing remote access only through a VPN managed by your IT team, with an individual account for each user. We coordinate these settings with your team during the project.
Is the site visit free?
Yes. The initial consultation and site visit are free within Riyadh. After the visit we define the scope and send the quotation.